Although all companies praise customers as kings
Channel Talk aims to be a product that allows companies that use Channel Talk to easily find answers from customers. This is because customer inquiries are valuable data that can help us find areas for service improvement and business growth. As a result, we combined the in-house messenger and customer messenger so that any member of Channel Talk's customer company can communicate with customers. We also introduced a linkage function with external messengers such as Kakao Counseling Talk and Naver Talk Talk so that customers can integrate and manage information at once no matter what route they enter. Channel Talk, which persistently focused on customers, attracted more than 17,000 customers within two and a half years of launching. Last year, it grew more than five times. This year, with a greater focus on customers with the vision of ‘Customers are the answer,’ we are on the verge of tripling sales. Looking at the examples of Style Share and Gelato Factory, it seems that our vision can be applied to everyone.In the end, both fashion commerce that targets teenagers and beauty commerce that produces products, ‘the Cambodia Phone Number Data customer is the answer.’ Global IT market trends are rapidly changing day by day due to the combination of the commercialization of 5th generation communications and the trends of the 4th Industrial Revolution. Competition is fierce among companies heavily armed with new products and specialized services combining artificial intelligence (AI) technology, including the core platform field. In particular, in the shopping field, new specialized malls that have pushed out traditional distribution powerhouses are quickly establishing themselves, raising expectations of the birth of small but strong companies. Payment patterns centered on existing banks and cards are rapidly changing following the emergence of new solutions such as Pay. IT Chosun visited specialty malls and payment companies that have recently been in the spotlight in the mobile sector and heard about their business know-how and future strategies. <Edit frequently> There is no word that is used more often inside and outside of companies than ‘customer-centricity.’ , there are many companies that have never had a proper conversation with customers.
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The only place in a company that listens to customer stories is the CS (Customer Service) department. It mainly focuses on handling customer complaints. However, since the CS department only handles customer complaints, most of the work is simple and repetitive. As a result, efficiency decreases. Since they are also humans, their stress levels rise. This is a negative factor in customer service. It is a loss for the company as efficiency and efficiency decrease.consultation time and the number of cases, rather than examining the contents of consultations received by the CS department or who the customers are inquiring about. From the consumer's perspective, they can only receive response at a certain time. There are also space limitations. Additionally, the number of untact consumers who prefer non-contact is increasing. There is an increasing number of cases where people want to receive a service but do not want to have direct contact or conversation with the staff providing the service. This is why companies are introducing chatbot services in droves and why the chatbot market is growing rapidly.
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