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When you engage with us, we collect your personal information. To the extent that the General Data Protection Regulation (“ GDPR ”) or the UK Data Protection Act 2018 (“ DPA ”) applies to the processing activities described below, Netafim is the data controller and our contact details are included below. Netafim collects personal information when you:
Create an account on the Distributor Portal . When you create a Distributor account, either on behalf of yourself or your employer, we collect from you your business information (Distributor company, email address, physical address), your representative’s personal Phone Number List identifiers (name, email address, phone number). We use this information to (i) create a Distributor account; (ii) determine your initial and ongoing eligibility to use our Services; (iii) facilitate the use and operation of our Services, and authenticate and provide access control to our Services; and (iv) troubleshoot as necessary. We retain this information for six (6) years from the last contact. To the extent the GDPR or DPA applies, the legal basis for this processing is that it is necessary for the performance of a contract or for our legitimate interest in providing and administering our Services.
Apply to become a Netafim distributor. When you, or the entity you represent, become a Netafim distributor, we collect from you information about your company (distribution company, email address, physical address), your representative's personal identifiers (name, email address, phone number), if a company, your directors, owners or partners' personal identifiers (name, home address, phone number), your business references' personal identifiers (name, email address, phone number, fax number). We use this information to open a customer account and set credit limits. To the extent that any of this information relates solely to a non-human entity, we do not consider it to be personal information and this Privacy Policy does not apply to it. We retain this information for six (6) years from the last contact. To the extent the GDPR or DPA applies, the legal basis for this processing is that it is necessary for the performance of a contract or for our legitimate interests in providing and administering our Services.
Communicating with us about the Services : When you communicate with us through our Services, such as when you ask questions about your account, products you have purchased from us or wish to purchase from us, or when you respond to a survey, we collect your personal identifiers (name, email address, phone number, address). We use this information to respond to your questions or requests, to troubleshoot problems if necessary, to provide you with support and training, to enable our distributors to promote and sell our services in locations where Netafim operates, to assist and facilitate our distributors’ efforts, and to resolve issues you have with our services. We retain this information for six (6) years from our last contact with you. To the extent the GDPR or DPA applies, the legal basis for this processing is that it is necessary for the performance of a contract or for our legitimate interest in responding to your requests and communicating with you.
Contacting Us Through Our Website. When you contact us through our website, we collect your personal identifiers (name) and contact information (email address, phone number, company, and country) if you choose to submit a request to us. We use this information to provide you with customer care, assistance, and technical support services, to respond to your questions or requests, to troubleshoot problems, to provide you with assistance and training, to resolve issues you have with our services. In addition, we may use this information to facilitate and optimize our marketing and advertising campaigns, ad management, and sales operations, and to more effectively manage and deliver ads about our products and services. We may also use contact information to contact you with general or personalized service-related messages, or with promotional messages, and to facilitate, sponsor, and offer certain events and promotions. We retain this information for six (6) years from the last contact. To the extent the GDPR or DPA applies, the legal basis for this processing is that it is necessary for the performance of a contract or for our legitimate interests in responding to your requests and communicating with you.
Communicating with us by phone or mail. When you communicate with us offline by phone or mail, we collect your personal identifiers (name, email address, phone number) and your audio information if you leave a voicemail. We use this information to provide you with customer care, support and technical support services, to respond to your questions or requests, to troubleshoot problems when necessary, to provide you with assistance and training, and to resolve issues you have with our services. We retain this information for six (6) years from the last contact. To the extent the GDPR or DPA applies, the legal basis for this processing is that it is necessary for the performance of a contract or for our legitimate interest in responding to your requests and communicating with you.
Making a Payment : When you pay for our Services, we collect your personal identifiers (name, email address, phone number) and, in some cases, your sensitive financial information (credit card number) if you choose to pay by that method. We use this information to process your payment for our Services. To the extent that any of this information relates solely to a non-human entity, we do not consider it to be personal information and this Privacy Policy does not apply to it. We retain this information for six (6) years from the last contact. To the extent the GDPR or DPA applies, the legal basis for this processing is the performance of our contract with you.
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