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As a result, two-thirds of organizations see a future behind such robots and plan to increase costs. How it works uses speech, At first, the technology was used for internal tasks. Then, based on this, they created a commercial product voice bot . The robot's phrases are recorded by professional speakers. Each question has several possible answers. In order for the reproductions to resemble spoken language as much as possible, they even include minor errors.
The Scripting Guys analyze the conversation transcript, improve the logic and form moible number data new scenarios for machine learning. Parallel testing of call scripts: using robots and live operators. The primary users of this product are telemarketing departments, companies with a high volume of support calls, or a large customer base. For example, banks, retailers, and hotel chains. The service can notify you of events, remind you of scheduled appointments and visits, answer calls from your contact center, and of course, sales. Recently, the use of voice bots has become more active.
In some countries, wait times for customer service calls have tripled since the start of the pandemic, and attrition rates at some companies have increased from . Many Russian companies have similar problems with high turnover, lack of experienced operators, and long waiting times online. And a study by and shows that speech can also solve these problems. With their help, businesses seek to optimize the workload of their employees while improving the quality of service, and in some cases successfully achieved these goals.
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