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With digital transformation taking place, you must be by your customer's side to always understand their real needs and how you can improve everything from your solution to processes within your company. You must think of a two-way street, where your company delivers value to the customer, the customer delivers money to your company and points that can improve their experience within the company.
If your real estate agency sells a property, send a questionnaire austria telegram data to your client after the sale to see how their experience was and what could be improved for a possible next purchase. If it is a rental, try to do these questionnaires frequently, since your real estate agency is theoretically providing a recurring service. Knowing how satisfied your client is is very important.
digital transformation
A survey is just one example of several ways that can be used to find out how a customer is feeling. There are specialized websites where customers give their opinion about a purchase from your company, and you can even use complaint websites, such as ReclameAqui , for example. Having a good profile on ReclameAqui can be a good strategy not only to collect feedback from your customers, but also to generate social proof and trust for future customers.
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